The following case study has been drawn from an interview held between Richard Anderson (Commercial Director at Evolve Assess) and Martin Mason (Founder and CEO of Unleashed).
Introduction:
Evolve Assess is a leading company specialising in bespoke psychometric, assessment and 360° feedback technology. With a unique approach to delivering customised solutions, Evolve Assess stands out in an industry dominated by off-the-shelf products. This case study explores the experience of Martin Mason (Founder of Unleashed, a consultancy focused on diversity and inclusion), a satisfied client who found Evolve Assess after an extensive search for the perfect solution.
Background:
Martin wanted to create You Unleashed, a bespoke psychometric tool that measures management and leadership potential in recruitment and development.
Before partnering with Evolve Assess, Martin had conducted thorough research to find a solution that aligned with his specific needs. He had explored various options, seeking a platform that would allow him to keep the tool development in-house. However, he couldn't find anything that matched his requirements until he was referred to Evolve Assess by Ben from Sten10. Intrigued by the recommendation, Martin scheduled an initial call with the Evolve Assess team.
Exceptional Service and Customisation:
During his first interaction, Martin was impressed by the level of service and the personalised approach of Evolve Assess. The team understood Martin's vision and requirements, and they guided him through the solution step by step. Unlike other software providers that offered rigid, one-size-fits-all solutions, Evolve Assess stood out as a partner willing to go the extra mile. Their commitment to customisation and flexibility resonated with Martin's goals, making the decision to work with them an easy one.
Effortless Collaboration and Seamless Integration:
One of the key factors that set Evolve Assess apart was the seamless collaboration and integration with Martin's team. Unlike previous experiences where great technology was marred by poor service, Martin found working with Evolve Assess effortless and enjoyable. From the early stages, the partnership felt like an extension of his own team. Communication was smooth, and the Evolve Assess team was always available to address any questions or concerns. The ease of doing business with Evolve Assess made the entire process efficient and stress-free.
“It feels like the guys at Evolve are part of our team because of the way that we work with you.”
Martin Mason Unleashed
A Small Business Approach with a Partnership Mindset:
Evolve Assess understood the unique challenges faced by small businesses. They treated Martin's company as a partner, rather than just another client. Evolve Assess's philosophy emphasised collaboration, ensuring a genuine partnership where both parties work together towards success. This resonated with Martin, who appreciated the value Evolve Assess placed on long-term relationships and mutual growth. The partnership felt like a true collaboration, where everyone was invested in each other's success.
Clear Communication and Technical Expertise:
Martin found the communication with Evolve Assess refreshing and straightforward. They effectively translated complex technical concepts into layman's terms, allowing Martin to easily understand the solutions presented. This clear communication built a strong foundation of trust and ensured that Martin was actively involved in the decision-making process. Evolve Assess's technical expertise combined with their ability to explain things in simple terms made them an ideal partner for Martin's team.
Delivering Results with Speed and Reliability:
The streamlined and efficient nature of Evolve Assess's platform stood out to Martin. Compared to other products and services he had used, Evolve Assess's solution required minimal effort to get results. Martin could effortlessly send links to clients, knowing that they would receive the reports as planned. This expediency and professional service provided Martin with peace of mind, allowing him to focus on other aspects of his business.
Continuous Improvement and Future Enhancements:
Evolve Assess actively seeks feedback from their clients and values their input. They prioritise continuous improvement and listen to client needs when developing new features and functionalities. Martin had a specific request regarding link expiration for gifting reports and a pay-as-you-go option for clients. Evolve Assess demonstrated their commitment to meeting client needs by exploring solutions for these requirements, showing their willingness to adapt and enhance their platform accordingly.
Conclusion:
Martin's experience with Evolve Assess exemplifies the company's commitment to delivering customised psychometric tools with unparalleled service. From the initial consultation to ongoing collaboration, Evolve Assess provided exceptional support, clear communication, and technical expertise. The seamless integration with Martin's team and the emphasis on partnership made the entire process efficient and enjoyable. Martin and the team at Unleashed appreciated the ability to customise the platform to meet their specific needs and the attentive, personalised support they received exceeded his expectations.
By choosing Evolve Assess, Martin not only found a solution that perfectly aligned with his requirements but also gained a long-term partner invested in his success. Evolve Assess's small business approach, partnership mindset, and commitment to delivering top-notch service set them apart in the industry.
